How can we help?

Opening an account is simple: Click "Open Account" and fill out the registration form. Verify your identity by uploading a government-issued ID and proof of address. Make your first deposit using your preferred payment method. Download the trading platform and start trading. The entire process typically takes less than 30 minutes.

You need two documents: Proof of Identity - A valid government-issued photo ID (passport, national ID card, or driver's license). Proof of Address - A recent utility bill, bank statement, or government document dated within the last 3 months showing your full name and residential address.

Yes, minimum deposits vary by account type: Standard Account requires $100, ECN Account requires $500, and VIP Account requires $25,000. These minimums allow you to access all features of your chosen account type.

Absolutely! We strongly recommend starting with a demo account to practice trading risk-free with virtual funds. Demo accounts have full functionality identical to live accounts, allowing you to test strategies and familiarize yourself with the platform.

We accept credit/debit cards (Visa, Mastercard), bank wire transfers, e-wallets (Skrill, Neteller), and cryptocurrencies (BTC, USDT). Availability may vary by country. All deposits must come from accounts in your own name.

FX Mako does not charge deposit fees. However, your payment provider may charge their own processing fees. For instant, fee-free deposits, we recommend using e-wallets or credit/debit cards.

E-wallets: Same day. Credit/Debit cards: 1-5 business days. Bank wire transfers: 2-5 business days. We process withdrawal requests within 24 hours on business days.

Leverage allows you to control a larger position with a smaller amount of capital. With 100:1 leverage, you can control $10,000 with just $100 in margin. While leverage magnifies profits, it also magnifies losses. We offer leverage up to 500:1 depending on your account type.

Forex markets are open 24/5, from Sunday 22:00 GMT to Friday 22:00 GMT. Cryptocurrencies trade 24/7. Individual instruments have specific hours displayed in the platform.

A margin call occurs when your account equity falls to 100% of the required margin. Stop out occurs at 50% margin level - positions are automatically closed to protect your account. Always use stop losses and maintain adequate balance.

We offer MetaTrader 5 (MT5), WebTrader, and mobile apps for iOS and Android. MT5 offers advanced features, multiple timeframes, and order types. WebTrader requires no download. Mobile apps provide full trading functionality on the go.

Yes, we fully support automated trading with Expert Advisors on MT5. You can use custom EAs, purchase them from the marketplace, or develop your own. For optimal performance, we recommend our VPS hosting service.

Yes, free VPS hosting is available for clients with $5,000+ balance or 10+ lots monthly volume. VPS ensures 24/7 uptime for your trading platform and EAs with ultra-low latency.

Your funds are highly secure. We are regulated by the FSC of Mauritius. Client funds are held in segregated accounts at top-tier banks. We use 256-bit SSL encryption, two-factor authentication, and comply with international AML/KYC standards.

Yes, FX Mako is authorized and regulated by the Financial Services Commission (FSC) of Mauritius under license number GB20025796. We comply with strict regulatory requirements including client fund segregation and regular auditing.

2FA adds an extra layer of security. When enabled, you'll need both your password and a time-based code from an authenticator app to log in. We strongly recommend enabling 2FA to protect your account.