Find quick answers to common questions about FX Mako trading services, accounts, and platforms.
Can't find what you're looking for?
Opening an account is simple: 1) Click "Open Account" and fill out the registration form with your personal details. 2) Verify your identity by uploading a government-issued ID and proof of address. 3) Make your first deposit using your preferred payment method. 4) Download the trading platform and start trading. The entire process typically takes less than 30 minutes.
You need two documents: 1) Proof of Identity - A valid government-issued photo ID (passport, national ID card, or driver's license). 2) Proof of Address - A recent utility bill, bank statement, or government document dated within the last 3 months showing your full name and residential address. Documents must be clear, in color, and show all four corners.
Yes, minimum deposits vary by account type: Standard Account requires $100, ECN Account requires $500, and VIP Account requires $25,000. These minimums allow you to access all features of your chosen account type. We recommend starting with an amount you're comfortable trading with.
Absolutely! We strongly recommend starting with a demo account to practice trading risk-free with virtual funds. Demo accounts have full functionality identical to live accounts, allowing you to test strategies and familiarize yourself with the platform. You can open a demo account without making a deposit or completing full verification.
We accept multiple payment methods including credit/debit cards (Visa, Mastercard), bank wire transfers, e-wallets (Skrill, Neteller), and cryptocurrencies. Availability may vary depending on your country of residence. All deposits must come from accounts in your own name - we do not accept third-party payments.
FX Mako does not charge deposit fees. However, your payment provider (bank, credit card company, or e-wallet) may charge their own processing fees. Bank wire transfers may incur intermediary bank fees. For instant, fee-free deposits, we recommend using e-wallets or credit/debit cards.
Withdrawal processing times vary by method: E-wallets: 1-2 business days; Credit/Debit cards: 3-5 business days; Bank wire transfers: 3-7 business days. We process withdrawal requests within 24 hours on business days. Your account must be fully verified, and withdrawals are returned to the same source as your deposit for security and compliance reasons.
The minimum withdrawal amount is $50 for most payment methods. For bank wire transfers, the minimum is $100 due to bank fees. There is no maximum withdrawal limit - you can withdraw your entire account balance at any time. We recommend consolidating smaller withdrawals to avoid multiple processing fees from payment providers.
Leverage allows you to control a larger position with a smaller amount of capital. For example, with 100:1 leverage, you can control $10,000 with just $100 in margin. While leverage magnifies profits, it also magnifies losses. At FX Mako, we offer leverage up to 500:1 depending on your account type and the instrument traded. We recommend using lower leverage when starting out.
Forex markets are open 24/5, from Sunday 22:00 GMT to Friday 22:00 GMT. Individual instruments have specific trading hours: Major forex pairs: 24/5; Indices: Follow their respective exchange hours; Commodities: 24/5 with daily maintenance breaks; Cryptocurrencies: 24/7 (limited weekend hours); Shares: Exchange hours only. All times are displayed in the platform.
Swap fees (also called rollover or overnight financing) are interest charges or credits applied to positions held overnight. They are based on the interest rate differential between the two currencies in a pair. Swaps can be positive (you earn) or negative (you pay). Swap rates are displayed in the platform for each instrument. Islamic accounts are exempt from swap fees.
A margin call occurs when your account equity falls to 100% of the required margin - you'll receive a notification but positions remain open. Stop out occurs at 50% margin level - positions are automatically closed starting with the most losing one until margin is restored. To avoid margin calls, maintain adequate account balance, use stop losses, and don't over-leverage your account.
We offer MetaTrader 4 (MT4), MetaTrader 5 (MT5), WebTrader, and mobile apps for iOS and Android. MT4 is ideal for forex and CFD trading with extensive EA support. MT5 offers more advanced features, timeframes, and order types. WebTrader requires no download and works in any browser. Mobile apps provide full trading functionality on the go.
Yes, we fully support automated trading with Expert Advisors on both MT4 and MT5 platforms. You can use custom EAs, purchase them from the MetaTrader marketplace, or develop your own using MQL4/MQL5. For optimal EA performance, we recommend our VPS hosting service to ensure 24/7 uptime and minimal latency.
Yes, we offer free VPS (Virtual Private Server) hosting for clients with a minimum balance of $5,000 or monthly trading volume exceeding 10 standard lots. VPS ensures your trading platform and Expert Advisors run 24/7 without interruption, even if your computer is off. The VPS is optimally located near our servers for ultra-low latency.
Yes, you can open multiple trading accounts under one client profile. This allows you to use different strategies, account types, or manage separate trading portfolios. You can easily transfer funds between your accounts instantly through the client portal. There's no limit to the number of accounts you can have.
Your funds are highly secure. We are regulated by the Financial Services Commission of Mauritius (FSC License: GB20025796). All client funds are held in segregated bank accounts separate from company operational funds. We use 256-bit SSL encryption, two-factor authentication, and maintain strict data protection protocols. Additionally, we undergo regular audits and comply with international AML/KYC standards.
Two-factor authentication adds an extra layer of security to your account. When enabled, you'll need both your password and a time-based code from an authenticator app (Google Authenticator or similar) to log in. We strongly recommend enabling 2FA for all clients to protect against unauthorized access, especially for withdrawals and sensitive account changes.
Account currency is set during registration and cannot be changed afterward. However, you can open additional trading accounts in different base currencies (USD, EUR, GBP, etc.). You can then transfer funds between accounts at the current exchange rate. Choose your account currency carefully based on your primary funding method and trading preferences.
To close your account, first withdraw all funds, then contact our support team with your account closure request. We'll process the closure within 1-2 business days. As per regulatory requirements, we retain your account data for 7 years after closure. If you have any issues or concerns, please speak with our support team before closing - we're here to help resolve any problems.
Yes, FX Mako is the trading name of Mako Financial Services Ltd, which is authorized and regulated by the Financial Services Commission (FSC) of Mauritius under license number GB20025796. We comply with strict regulatory requirements including client fund segregation, capital adequacy, and regular auditing. You can verify our license on the FSC website.
We accept clients from most countries worldwide. However, due to regulatory restrictions, we cannot accept clients from certain jurisdictions including the United States, Canada, Japan, and countries subject to international sanctions. During registration, you'll be notified if your country of residence is restricted. Contact support if you have questions about eligibility.
Tax obligations vary by country and individual circumstances. In most jurisdictions, trading profits are taxable. We provide annual account statements that can be used for tax reporting purposes. However, FX Mako does not provide tax advice. We strongly recommend consulting with a qualified tax advisor in your country of residence to understand your specific tax obligations.
If you have a complaint, first contact our support team at support@fxmako.com. We aim to resolve issues quickly and fairly. If the initial response is unsatisfactory, you can escalate to our compliance department at compliance@fxmako.com. We will investigate and provide a formal response within 15 business days. If still unresolved, you may escalate to the FSC of Mauritius.
Our support team is available 24/6 to help you with any questions
Open an account today and join thousands of traders worldwide