Privacy Policy | FX Mako

1. Introduction

Mako Financial Services Ltd, trading as FX Mako ("we", "us", "our"), is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our services, visit our website, or interact with us.

We are registered with the Financial Services Commission of Mauritius and comply with applicable data protection laws including the General Data Protection Regulation (GDPR) where applicable.

2. Information We Collect

2.1 Personal Information

When you register for an account or use our services, we collect:

Full name, date of birth, and nationality
Contact information (email, phone number, address)
Government-issued identification documents (passport, ID card, driver's license)
Proof of residence documents
Financial information (bank account details, payment information)
Employment and income information
Trading experience and knowledge assessment
Tax identification number

2.2 Technical and Usage Information

We automatically collect:

IP address, browser type, and operating system
Device information and unique identifiers
Pages visited, time spent, and navigation patterns
Trading activity, order history, and account balance
Communication records (emails, chat logs, phone calls)
Cookies and similar tracking technologies

2.3 Information from Third Parties

We may receive information from identity verification services, credit reference agencies, fraud prevention agencies, and other third-party service providers to verify your identity and assess risk.

3. How We Use Your Information

We use your personal information for the following purposes:

Account Management: To create, maintain, and manage your trading account
Identity Verification: To verify your identity and comply with KYC (Know Your Customer) requirements
Transaction Processing: To process deposits, withdrawals, and trading orders
Regulatory Compliance: To comply with legal obligations, including AML (Anti-Money Laundering) and counter-terrorism financing regulations
Risk Management: To assess and manage credit, fraud, and operational risks
Customer Support: To respond to inquiries and provide technical assistance
Service Improvement: To analyze usage patterns and improve our platforms and services
Marketing Communications: To send newsletters, promotions, and educational content (with your consent)
Security: To protect against fraud, unauthorized access, and other illegal activities
Legal Proceedings: To establish, exercise, or defend legal claims

4. Legal Basis for Processing

We process your personal information based on:

Contractual Necessity: To fulfill our obligations under the client agreement
Legal Obligation: To comply with regulatory and legal requirements
Legitimate Interests: For fraud prevention, risk management, and service improvement
Consent: For marketing communications and non-essential cookies

5. How We Share Your Information

We may share your personal information with:

Service Providers: Payment processors, identity verification services, cloud hosting providers, and IT support
Regulatory Authorities: Financial Services Commission of Mauritius and other regulatory bodies as required by law
Legal Authorities: Law enforcement agencies, courts, and government bodies when legally required
Professional Advisors: Lawyers, auditors, and consultants
Business Transfers: In the event of a merger, acquisition, or sale of assets

We do not sell your personal information to third parties for marketing purposes.

6. International Data Transfers

Your information may be transferred to and processed in countries outside your country of residence, including Mauritius and other jurisdictions where our service providers operate.

We ensure appropriate safeguards are in place, including standard contractual clauses approved by regulatory authorities, to protect your information during international transfers.

7. Data Security

We implement robust security measures to protect your information:

256-bit SSL encryption for data transmission
Encrypted data storage and secure databases
Multi-factor authentication for account access
Regular security audits and penetration testing
Strict access controls and employee training
24/7 security monitoring and incident response

8. Data Retention

We retain your personal information for as long as necessary to:

Provide our services and maintain your account
Comply with legal and regulatory obligations (typically 7 years after account closure)
Resolve disputes and enforce our agreements
Prevent fraud and protect our legitimate business interests

After the retention period, we securely delete or anonymize your information.

9. Your Privacy Rights

You have the following rights regarding your personal information:

Right of Access: Request a copy of your personal information
Right to Rectification: Correct inaccurate or incomplete information
Right to Erasure: Request deletion of your information (subject to legal retention requirements)
Right to Restriction: Limit how we process your information
Right to Data Portability: Receive your information in a structured, machine-readable format
Right to Object: Object to processing based on legitimate interests or for direct marketing
Right to Withdraw Consent: Withdraw consent for processing (where consent is the legal basis)
Right to Lodge a Complaint: Complain to the FSC or your local data protection authority

To exercise these rights, contact us at privacy@fxmako.com. We will respond within 30 days.

10. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Essential Cookies: Enable core functionality and security
Performance Cookies: Analyze site usage and performance
Functional Cookies: Remember your preferences and settings
Marketing Cookies: Deliver relevant advertisements (with your consent)

You can manage cookie preferences through your browser settings or our cookie consent tool. Note that disabling certain cookies may affect platform functionality.

11. Marketing Communications

With your consent, we may send marketing emails, newsletters, and promotional offers. You can unsubscribe at any time by:

Clicking the "unsubscribe" link in any marketing email
Adjusting preferences in your account settings
Contacting our support team

12. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we discover we have inadvertently collected such information, we will delete it immediately.

13. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing any personal information.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes via email or platform notification. The updated policy will be effective from the date stated at the top of the document.

15. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact:

Data Protection Officer
Email: privacy@fxmako.com
Phone: +230 208 1234
Address: Level 5, Alexander House, 35 Cybercity, Ebene 72201, Mauritius